Happy Toolbox Privacy Policy

Information We Collect

We may collect the following information:

We deliver anywhere in South Africa, straight to your door — whether you're in a major city or a remote rural area. Our trusted courier partners ensure reliable and safe delivery of your order.

• Your name and surname
• Contact details such as email address and telephone number
• Billing and delivery addresses
• Account details and login information
• Order history and transaction details
• Communications you send to us
• Technical information such as IP address, browser type, device information and website usage data

How We Use Your Information

We use your personal information to:

• Process and deliver your orders
• Provide customer support
• Communicate with you about your order or account
• Improve our website, products and services
• Prevent fraud and protect our business
• Comply with legal and regulatory obligations
• Send marketing communications where permitted by law or where you have consented

Sharing of Information

We do not sell your personal information.

We may share your information only where necessary with:

• Payment service providers
• Couriers and delivery partners
• Website hosting and technical service providers
• Professional advisers where required
• Regulatory or law enforcement authorities where legally required

All third parties who process personal information on our behalf are expected to keep it secure and use it only for authorised purposes.

Cookies and Website Usage

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyse website traffic and help us improve site performance.

You can adjust your browser settings to refuse cookies, but some parts of the website may not function properly if you do so.

Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.

Although we take steps to protect your information, no method of transmission over the internet or electronic storage is completely secure.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Object to certain processing of your personal information
• Request deletion where legally appropriate
• Withdraw consent where processing is based on consent
• Lodge a complaint with the relevant authority

Retention of Information

We keep personal information only for as long as necessary to fulfil the purpose for which it was collected, to comply with legal obligations, resolve disputes and enforce agreements.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect once published on the website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Happy Toolbox
Email: [your email address]
Phone: [your phone number]
Address: [your business address]